Refund policy

Refund and Replacement Policy

We want every parcel from Zainab Toys to arrive in perfect condition. If something goes wrong, this policy explains exactly what we will do to put it right.

Damaged or defective items

If your item arrives damaged, broken, or not working, you are covered by our 7-day easy replacement.

Report the issue within 7 days of delivery by emailing zainabtoysandtoys@gmail.com.
Include your order number and photos or a short video clearly showing the fault.
Once we confirm the issue, we will send a replacement or issue a full refund, whichever you prefer.

Change-of-mind returns

If you simply change your mind, you may return the item under the following conditions:

Contact us by email within 7 days of delivery to arrange the return.
The item must be unused and in its original packaging.
The return courier cost is paid by the buyer for change-of-mind returns.
Once we receive and inspect the item, we will process your refund.

How refunds are paid

Our orders are currently paid by Cash on Delivery, so when a refund is approved we will email you to agree on the most convenient way to send your money back. Online payment options are coming soon, and this policy will be updated when they launch.

How to start a claim or return

Email zainabtoysandtoys@gmail.com with your order number.
Describe the issue, and attach photos or a short video if the item is damaged or defective.
We aim to reply within one working day with the next steps.